MedBridge Turkey ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website medbridgeturkey.com and use our services.
Information we collect
We collect information you voluntarily provide when you:
- Fill out our consultation form (name, email, phone number, country, treatment interest)
- Contact us via WhatsApp or email (including any photos you choose to send for a quote)
We may also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This is collected through cookies and similar tracking technologies.
How we use your information
We use the information we collect to:
- Respond to your quote requests and send you the written plan and price confirmed by the partner clinic's doctor
- Coordinate your medical treatment with our partner clinic in Istanbul
- Communicate with you about your treatment journey
- Forward the clinic's aftercare instructions and check in with you after your trip
- Improve our website and services
- Comply with legal obligations
How we share your information
We may share your information with:
- Our partner clinic: To facilitate your medical consultation and treatment. Your medical information is shared only with the treating physicians and medical staff.
- Service providers: Website hosting and form processing (Cloudflare Pages and Cloudflare Workers), email delivery of form submissions (Resend), and messaging (WhatsApp, Gmail). These providers process data only to deliver the service.
- Analytics: Google Analytics 4 (Google LLC) sets cookies and collects usage data such as pages visited, WhatsApp clicks and form submissions so we can measure the website. You can opt out with the Google Analytics opt-out add-on or by blocking cookies in your browser. We also use Cloudflare Web Analytics, which is cookieless: it counts page views and load times without cookies and without identifying you.
- Legal requirements: When required by law or to protect our rights.
We do NOT sell your personal information to third parties.
Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact us at info@medbridgeturkey.com.
Cookies
We use cookies for analytics (Google Analytics 4) only. Cloudflare Web Analytics does not use cookies. No cookies are required for the website to work; you can block or delete them in your browser settings.
Photos you send
Photos of your scalp, teeth or face are used only to prepare your quote. They are shared only with the partner clinic's doctor for assessment, are never published, and are deleted from our devices once your quote is done. Your written quote does not include your photos.
California residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.
Contact
If you have questions about this Privacy Policy, contact us at:
- Email: info@medbridgeturkey.com
- WhatsApp: +1 (312) 964-0794